As an experienced IT Specialist, you will be responsible for handling endpoints and applications involves overseeing the management, support, security and optimization of endpoint devices and applications for our diverse range of clients. This role requires a deep understanding of endpoint management technologies, application management, excellent troubleshooting skills, and enjoy working in a collaborative environment.

Responsibilities

Endpoint & Application Management:

• Deploy, configure, maintain endpoint devices such as desktops, laptops, mobile devices and IoT devices.
• Ensure endpoints are updated with the latest software patches, security updates and configuration to meet client’s standards.
• Deploy, configure, maintain a portfolio of applications ensuring security and optimal performance.
• Monitor applications usage and license compliance, managing software updates and patches efficiently.
• Maintain up-to-date documentation of endpoint and application configurations and management procedures.

Security & Compliance:

• Implementing and maintaining endpoint security measures guarantees the confidentiality, integrity, and availability of data.
• Implementing and maintaining application security measures ensures protection against unauthorized access, data breaches, and various threats, while aligning with corporate policies.
• Ensure endpoints and applications comply with corporate policies and industry standards.

Continuous Monitoring:

• Implement endpoint and applications security and performance monitoring to maintain the confidentiality, integrity and availability of data and applications.

Automation:

• Develop and implement automation scripts and tools to streamline endpoint and application management tasks such as deployment, updates, monitoring, and troubleshooting.
• Utilize automation frameworks to reduce manual efforts and increase operational efficiency.

Troubleshooting & Support:

• Provide L2/3 support to end users, diagnosing and resolving issues related to endpoint devices, applications, and connectivity.
• Document troubleshooting steps, solutions, and user support interactions to maintain a knowledge base and improve service efficiency.

User Training & Documentation:

• Create user documentation, training materials, and FAQs to facilitate user adoption of new technologies and best practices for endpoint and application usage.
• Conduct training sessions or workshops to educate end users on endpoint security, application features, and IT policies.

Vendor & Asset Management:

• Manage relationships with hardware and software vendors, including procurement, licensing, and warranty management.
• Maintain an inventory of endpoint devices, software licenses, and IT assets, ensuring accurate documentation and asset tracking.

Continuous Improvement:

• Stay current with the latest developments in endpoint and application management technologies and practices.
• Evaluate and recommend new tools and solutions to improve endpoint and application management and security.
• Participate in the development and implementation of IT projects and initiatives related to endpoint and application services.

Requirements

Qualifications and Skills:

• Bachelor's degree preferably in the field of Information Technology, Computer Science or Engineering.
• 3+ years of experience in endpoint and application management in managed service environment.
• Proficiency in endpoint management tools such as JumpCloud, Clonezilla, or similar.
• Preferably In-depth knowledge and hands-on experience managing applications such as: Google Workspace, Office 365, Active Directory, Adaxes, Atlassian Products, Crowstrike, Jumpcloud, ZenDesk, Slack and MFA security tools.
• Experience in automation tools such as ansible.
• Expertise in Windows, macOS, and Linux operating systems, including installation, configuration, and troubleshooting.
• Understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN.
• Proficiency in scripting languages
• Prefer candidates with the relevant certifications, such as Google Workspace Administrator, Microsoft Certified Solutions Expert (MCSE), ITIL Foundation Certification.